CloudSigma Riyadh, Saudi Arabia
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Riyadh Cloud ? Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Riyadh API (response time)
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Latency from North America
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Latency from Asia-Pacific
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Latency from Latin America
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Latency from Europe
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Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022
[RUH] Emergency Network Maintenance
Completed - CloudSigma would like to inform you that we have performed an emergency maintenance of one of our routers in Riyadh. The works were focused on the diagnostic of a possible faulty network card or hardware. The actual maintenance took 5 hours hours in total.

All support activities were conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
During the maintenance there were several network disruptions on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services for approximately 70 minute in total.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 29, 20:32 UTC
Update - CloudSigma would like to inform you that the Emergency Network maintenance of the Riyadh cloud will be extended with an additional 1 hour.
Jun 29, 18:56 UTC
Update - CloudSigma would like to inform you that the Emergency Network maintenance of the Riyadh cloud will be extended with an additional 1 hour.
Jun 29, 17:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 15:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do emergency maintenance of one of our routers in Riyadh. The works will be focused on the diagnostic of a possible faulty network card or hardware. The actual maintenance is expected to take 3 hours in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There may be interruptions and/or packet loss on the already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services.

While it is important for CloudSigma to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Subscribe for free email or SMS alerts of outages & maintenances at https://ruh.status.cloudsigma.com/

Contacts:
If you have any questions in regards to this email, please contact our support department via our live chat https://ruh.cloudsigma.com/ui/ and/or email support@cloudsigma.com
Jun 29, 12:51 UTC
Jun 28, 2022
[RUH] Network outage
Resolved - CloudSigma would like to inform you that the cloud is reachable.

Our DevOps team is working to identify the root cause of today's outages. As soon as this is done, you will be provided with detailed root cause analyses for both incidents.
Jun 28, 19:14 UTC
Update - CloudSigma would like to inform you that the cloud is reachable. Оur team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 18:14 UTC
Update - CloudSigma would like to inform you that the cloud is reachable. Оur team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 17:16 UTC
Investigating - We are currently investigating this issue.
Jun 28, 16:22 UTC
Update - CloudSigma would like to inform you that the cloud is now reachable, but our team continues digging into the case to identify the cause of the problems today.

We expect at least one more short interruption of the service in the next few hours, which is needed for the investigation.
Jun 28, 16:11 UTC
Monitoring - CloudSigma would like to inform you that the Riyadh cloud is back online.

Our DevOps team is working to identify the root cause of today's outages and is monitoring the cloud behavior at the moment.
Jun 28, 16:07 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location. The cloud is currently unreachable

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 15:16 UTC
[RUH] Network outage
Resolved - CloudSigma would like to inform you that the Riyadh cloud is back online.

Our DevOps team is working to identify the root cause of today's outages. As soon as this is done, you will be provided with detailed root cause analyses for both incidents.
Jun 28, 14:06 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location. The cloud is currently unreachable

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 13:39 UTC
[RUH] Hardware maintenance
Completed - CloudSigma would like to inform you that the planned hardware maintenance in our Riyadh cloud location was completed with success. During the maintenance works, we replaced failed drives in two of the boxes sustaining the object storage. The actual works took 3 hours and 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
There was no impact on the running Object storage services. There was a network outage during the same time, but the two events are not related.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 28, 11:33 UTC
Update - CloudSigma would like to inform you that the planned hardware maintenance in our Riyadh cloud location was completed with success. During the maintenance works, we replaced failed drives in two of the boxes sustaining the object storage. The actual works took 3 hours and 30 minutes in total.

All support activities were conducted under direct supervision by CloudSigma’s DevOps staff

IMPACT:
There was no impact on the running Object storage services. There was a network outage during the same time, but the two events are not related.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 28, 11:32 UTC
Update - CloudSigma would like to inform you that due to the unexpected network issue, we need to extend the maintenance works by one hour.
Jun 28, 10:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing failed drives in two of the boxes sustaining the object storage. The actual works are planned to take no longer than 2 hours and 30 minutes in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 23, 13:06 UTC
[RUH] Network outage
Resolved - CloudSigma would like to inform you that the network connectivity to our Riyadh DC location was restored.

We apologize for any caused inconvenience!
Jun 28, 10:26 UTC
Update - We would like to inform you that the cloud is completely unreachable. We are still investigating the root cause of the network problem.
Jun 28, 10:04 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing a network outage in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 28, 09:47 UTC
Jun 27, 2022
[RUH] VCD maintenance
Completed - CloudSigma would like to inform you that we performed a software upgrade of the Cloud Director servers in our Riyadh Cloud location.

IMPACT:
During the maintenance, there was no impact on its performance or other related services. The maintenance took 50 minutes in total.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 27, 18:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform an upgrade of the software version of the Cloud Director servers in our Riyadh Cloud location. The actual works are planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, Cloud Director Availability, Cloud Director, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 24, 14:12 UTC
[RUH] Degraded network perfomance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.

Please take our apologies for the inconvenience caused!
Jun 27, 10:39 UTC
Update - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

PaaS update:
We are currently experiencing issues with the PaaS in Riyadh DC.
Customers' environments and networking are not affected. We are working on restoring the PaaS availability.

Our operations team is working to resolve the issue as fast as possible.
Jun 27, 09:56 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 27, 09:45 UTC
Jun 26, 2022
[RUH] Degraded network perfomance
Resolved - CloudSigma would like to inform you that the issue with the degraded performance on our network infrastructure in the Riyadh cloud, has been fixed.
Jun 26, 21:56 UTC
Update - CloudSigma would like to inform you we are still experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.

Please take our apologies for the inconvenience caused!
Jun 26, 21:16 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Riyadh DC location from certain points of the world.

Our operations team is working to resolve the issue as fast as possible.
Jun 26, 20:11 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
[RUH] Inaccessible PaaS interface
Resolved - CloudSigma would like to inform you that the PaaS interface is now accessible. There was no interruption of the already running environments.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 08:18 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 02:39 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 22:11 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 21:01 UTC
Investigating - CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in Riyadh DC.

Customers' environments and networking are not affected. We are working on restoring the PaaS availability.

Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
Updates will be announced as soon as provided.
Jun 22, 20:03 UTC
[RUH] Degraded network performance
Resolved - CloudSigma would like to inform you that the normal network connectivity to our cloud in Riyadh is now restored.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 08:18 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 23, 02:40 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 23:33 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 21:32 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 20:37 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 19:35 UTC
Update - CloudSigma would like to inform you that our Operations team is still investigating the issue and its cause.

Please accept our sincere apologies for any caused inconvenience.
Jun 22, 18:32 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing issues with our cloud in Riyadh from certain points in the world.

There is no impact on already existing/running customers’ virtual machines, hosts, and network accessibility.

Our DevOps team working on restoring the normal operation of the user interface.
Jun 22, 17:34 UTC
Jun 22, 2022
Jun 21, 2022
[RUH] Hardware maintenance
Completed - CloudSigma would like to inform you that we have performed hardware maintenance in our Riyadh cloud location. During the maintenance works, we replaced a failed drive in one of the hosts sustaining the cloud. The actual works are took 30 minutes in total.

All support activities were being conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Jun 21, 08:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform hardware maintenance in our Riyadh cloud location. During the maintenance works, we will be replacing a failed drive in one of the hosts sustaining the cloud. The actual works are planned to take no longer than 1 hour in total.

All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.

While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Jun 19, 20:39 UTC
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

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