CloudSigma Riyadh, Saudi Arabia
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[RUH] Hardware Maintenance Jul 29, 2024 16:00-19:00 UTC
CloudSigma would like to inform you that we are planning to perform hardware maintenance at our Riyadh cloud location. During the maintenance, we will be replacing failed drives on our storage nodes.

IMPACT:
There will be no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services.
Posted on Jul 23, 2024 - 13:10 UTC
System Metrics Month Week Day
Riyadh API (response time)
Fetching
Latency from North America
Fetching
Latency from Asia-Pacific
Fetching
Latency from Latin America
Fetching
Latency from Europe
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
Jul 25, 17:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.
Jul 18, 03:20 UTC
Jul 24, 2024

No incidents reported.

Jul 23, 2024
CrowdStrike Agent Issue impacting Windows systems
Completed - CrowdStrike has opened a remediation and guidance hub that can be used by the affected Windows users to restore their environments to a working state: https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/

If you continue to see issues we strongly encourage you to liaise with CrowdStrike directly.
Jul 23, 07:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:27 UTC
Scheduled - Currently many services worldwide are being impacted by an issue with the Falcon Agent of Crowdstrike in relation to Windows operating systems. We would like to assure all our end users that there is no impact on the service availability of cloud services in all locations. The cloud service delivery layer does not utilise the Windows operating system in any part. Further, any updates to production environments are staggered between locations to prevent the sort of multi-location outages being seen with some service providers and the locations have no dependencies between each other which avoids correlated risk.

If you are a customer of Crowdstrike and are impacted by this issue with respect to a virtual machine in one of our clouds you can take the following actions to mitigate the issue:

1. Create a snapshot of the impacted drive that hosts the Windows operating system (i.e. the boot drive)
2. Create a new drive from the snapshot
3. Create and boot a new virtual machine using a different version of Windows and attach to that new virtual machine the drive you just created from the snapshot
5. Once booted navigate to the \windows\system32\drivers\CrowdStrike\ folder on the attached volume and delete "C-00000291*.sys"
6. Shut down the new virtual machine then unmount the new drive that you just deleted the file from
7. Create a snapshot of the drive you just unmounted
8. Mount the drive to the original virtual machine again and boot up

If you continue to see issues we strongly encourage you to also liaise with Crowdstrike directly and try their mitigation instructions also.
Jul 19, 16:26 UTC
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage